Stone Hair FAQs

Read our FAQs below, if you have any questions feel free to call the salons or send us an email via our contact form.

How do I register?

You’ll need to register before you can place an order with Stone Hair. As long as you have a valid email address, then you can register and create an account.

How do I register to receive special offers?

We’ll automatically sign you up when you register so that we can make sure you’re in the know regarding all our special offers.

How do I change my account details?

It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you can make your changes here.

Are my personal details safe if I create an account?

You can rest assured that shopping with Stone Hair is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our privacy policy page.

I have forgotten my password. What should I do?

Don’t worry, if you visit our log in page and select ‘Forgotten your password?’ then you can enter the email address registered and we’ll send you instructions on how to get this reset.

The item I ordered is out of stock. Why is it on the website?

All items ordered with Stone Hair depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

What is the status of my order?

Your Account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.  We’ll also send you a dispatch email as soon as your order is on the way.

What do I do if I have received a faulty item?

We’re really sorry that happened as we aim to provide high quality items to all of our customers. So that we can look into this for you, please contact us and to speed the process up, it’d really help if you could find the order number, product name, details of the fault and images that support the fault before contacting us, don’t worry if you can’t though, we can help once you get in touch.

I have received the wrong item. What should I do?

We’re really sorry that happened. So that we can look into this for you, please contact us and to speed the process up, it’d really help if you could find the order number, product name and details of the wrong item before contacting us, don’t worry if you can’t though, we can help once you get in touch.

I have received a damaged item. What should I do?

We’re really sorry that happened. So that we can look into this for you, please contact us and to speed the process up, it’d really help if you could find the order number, product name, details of the damage and images that support the damage before contacting us, don’t worry if you can’t though, we can help once you get in touch.

What do I do if I have not received my order?

We send you an email as soon as your order is on the way, so that you can find out when it will arrive. Please contact as soon as possible if you have any questions regarding your delivery.

How long is delivery?

Please allow 2-3 working days for items in stock, you will receive an estimated time of delivery.

How much is delivery?

All items are £3.99, with delivery free on orders over £40.

How does local pickup work?

After completing your order and selecting local pickup call one of our Salons to arrange a pickup time.

Broadstone : 01202 696544

Moordown : 01202 538899